Your mum's appointment is at 9 am.
You will know by 10.
You are in London, Toronto, or Houston. A parent or sibling back home needs ongoing medical care and you cannot be there. MedSecOp puts a dedicated coordinator on the ground someone who goes to appointments, collects results, and keeps you informed.
Managing care from 5,000 miles away is harder than anyone admits
Calling the hospital only to be told "come in person" when you can't.
Test results arrive by paper. No one scans them. You have no idea what happened.
Appointments get missed because there is no one to take your mum on the day.
Specialists give verbal feedback that gets lost before it reaches you.
What MedSecOp changes
A named coordinator handles every appointment in person if needed.
Lab results and radiology reports are uploaded to your family portal the same day.
WhatsApp updates after every visit. You read them on your lunch break.
When a result needs a specialist opinion, we submit the case and come back with a written answer.
One monthly subscription covers all of this. No per-task billing surprises.
Choose your plan
Monthly subscriptions billed in USD. Cancel anytime. No setup fee.
Essential
For families who need a reliable pair of eyes and a monthly check-in.
- 1 specialist review per month
- Lab result interpretation
- 2 coordinator check-ins per month
- WhatsApp updates after each contact
- Family portal access
Standard
For patients with ongoing conditions who need consistent weekly management.
- 3 specialist reviews per month
- Lab booking & appointment scheduling
- Weekly coordinator updates
- Priority case matching
- Family portal with full case history
- Emergency escalation support
Premium
For complex, high-dependency cases where continuity and speed are critical.
- Unlimited specialist reviews
- Dedicated named coordinator
- Daily updates (or more if needed)
- Emergency escalation with phone call
- Quarterly written health summary
- Priority access to new AI features
All plans include a 7-day free trial. Cancel before day 7 and pay nothing.
What a MedSecOp coordinator actually does
Not a call centre. Not a chatbot. A real, named person with a WhatsApp number.
Books appointments
Calls the clinic, books the slot, confirms with your family member the day before.
Arranges transport
Coordinates transport to and from the appointment where needed, especially for elderly patients.
Accompanies if required
For Premium plan patients, the coordinator (or a trusted local agent) can attend the appointment in person.
Collects & uploads results
Picks up physical lab reports, scans them, and uploads to the patient's portal on the same day.
Communicates with specialists
Submits case reviews on your behalf when a result needs specialist input. Tracks progress and delivers the report.
Sends you updates
WhatsApp message after every interaction. No news is not good news you always hear from them.
What families usually ask
What happens if my family member misses an appointment?
Your coordinator will reschedule on the same day and notify you. If the patient needs encouragement or a reminder, the coordinator handles that directly.
Can I add more than one family member?
Yes. Each family member has their own care profile and plan. You manage all of them from your single caregiver dashboard.
What if the coordinator is sick or unavailable?
All coordinator assignments have a backup. Your patient's profile and care history are accessible to any MedSecOp coordinator, ensuring continuity.
Does the coordinator speak the local language?
Coordinators in Nigeria speak English, Yoruba, Igbo, and Hausa as needed. We match your family member to a coordinator who can communicate comfortably with them.
What if I need something outside the plan?
Additional specialist reviews beyond your plan allowance are available at the standard case rate. Your coordinator will confirm costs before submitting any paid case.
Is there a contract?
No contract. Month-to-month subscriptions. Cancel anytime before the next billing date and you won't be charged again.
Start a 7-day free trial today
Your coordinator introduces themselves within 24 hours. Cancel before day 7 and pay nothing.